Terms &
Conditions . . .
Telephone Enquiries...
Telephone enquiries usually receive a
more immediate response
than with e-mails, and also tend to take precedence over on-line
reservations, but if you reach our answering service please state
the
dates that you wish to stay as well as your name and number,
and
if
accommodation is
available
on the dates you require then you will receive a reply
or text message as soon as possible.
E-mail
Enquiries...
As with telephone
enquiries, please state your booking requirements along with your name and address and we will reply as
soon as
possible.
On-line
Reservations...
Important
- before you reserve online:
We only accept bookings of two nights or more at weekends
and three nights
or more at Bank Holidays
unless of course a shorter period becomes available in between other
bookings - so it's still
worth phoning us to find out - especially at the last minute!
In addition any single occupancy at a weekend or Bank Holiday
is subject to our double
occupancy rate unless otherwise agreed with us.
Also please
note that even although a room may appear vacant on-line, an earlier
telephone booking may have been taken for that room before the on-line
chart
could be updated, and so the room may not
actually be available in which case an alternative may be offered. Therefore please wait for
our e-mail
which
confirms your booking to be absolutely certain that it has
been accepted. Until such time, no deposit will have been taken from
your card account.
We
reserve the right to cancel any booking that does not comply
with these conditions
Payment...
A minimum deposit of £60
(or the cost of the first night's stay)
is required to
secure all bookings.
We accept all
major debit
and credit cards -
Deposits and other payments made
using debit
and credit cards are non-refundable
There
is no charge for using debit cards but for credit card transactions we
charge an extra £3 per transaction.
. . .
however we also accept cash and cheques
which should be made payable to - J.
TREACHER
Cancellations...
Once you have
booked your stay our agreement is a legal contract
In
the event of a
cancellation we will try to re-let the room for all of the nights which have been
booked, and if successful we will refund the deposit less a £10
administration fee. However if we cannot re-let the room for all of the
nights booked, then the deposit will be forfeit and whoever made the
booking will be
liable for any other losses incurred by us.
We want you to enjoy your holiday and therefore strongly recommend
that you purchase travel
insurance as cover
against any
unforeseen circumstances.
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